[chrisplough]

All,

We've been able to resolve these issues for a number of users and in all cases, it was related to one of the following:

• Browser Security Settings
  • Try adding the OTMFAQ site (http://www.otmfaq.com) to a trusted security zone -- specifically in Internet Explorer.
• Browser Toolbar / Anti-Popup Settings
  • Try adding the OTMFAQ site (http://www.otmfaq.com) to your trusted sites.
• Installed Antivirus / Anti-Spyware Settings
  • Try adding the OTMFAQ site (http://www.otmfaq.com) to your exclusion list.
• Anti Web Advertising Settings and Extensions
  • Disable these, if possible, or add the OTMFAQ site (http://www.otmfaq.com) to your exclusion list.
• Network Proxy and/or Web Filtering
  • Try accessing directly (at home or hotel) without going through your network proxy or web filter. If this works, ask your Administrator to add the OTMFAQ site (http://www.otmfaq.com) to the exclusion list (or whitelist).

Please try the above changes and post here if you're not otherwise able to solve. I'll do my best to help you -- though please realize that the vast array of Browsers, Anti-Spyware, Firewall and Web Filtering products makes this difficult to test. So far, we've tested and confirmed that the OTMFAQ site works with the following browsers:

• Camino 1.0.x
  • Note: had to disable "Block web advertising" in the Web Features tab.
• Firefox 1.5.x
• Firefox 2.0.x
• Internet Explorer 6.x
• Internet Explorer 7.x
• Safari 3.x

Thanks,
Chris