[tmoore_egi]

bfolan,

My first suggestion is to make sure you workflow parameters for retendering is set. Typically OTM comes preset to 3 but I would just make sure. The other thing is to check that there are rates, lanes, etc for the particular shipment. If not it will remain in this status. OTM help for secure resources no resources is as followed:

"OTM tried and failed to find a carrier to accept the shipment. When a service provider declines a shipment, OTM checks to see if it should re-tender the shipment to the next available, lowest cost service provider who has not already declined it. If there are no more carriers, or the number of re-tenders passes a user-defined threshold, the shipment receives this status. The shipment cannot be executed."

I also believe that there are planning parameters that can be modified to help with retender with the same rate offering, equipment, different equipment, etc.

Hope this helps.

Thanks,
Thomas