[gig]

Hi John,

I might need a little more information on this to be helpful.

Let me first see if I understand the problem correctly.
1. You execute a report that conveys the number of status applied to shipments. (Is this an average per shipment or do you list each shipment and show the number of status messages?
2. Since Dec 1, the number of messages per shipment has gone down. Not to be insulting, but you are looking at new shipments right? Once a shipment is delivered you rarely get another status message associated with it. If it is an average then let's continue.
3. If I understand now no new 214s are being applied to your new shipments, correct?

First place to look is in the Transimission Manager. Look to see if you are receiving ShipmentUpdates, and see if they are erroring out. Post the error if you are getting any.

Second place, check with you EDI group if you have one and see if message are flowing through on their side.

Finally check with the carriers and see if they are sending them.

Do you know how Status messages are posted to OTM? That might help.