| Re: Agent to rate a sell side SAW
A common mistake often committed and a reason for Agents not firing is not selecting the Restriction in the Agent Header screen, If at all your Agent Event has restrictions then you need to select all of "INTEGRATION INTERNAL and USER" by holding the Shift key for the Agent event to fire on integrations. Also make sure your Agent is active, I would first look at these two things and then go step by step to debug.
Regards
Rajas |