Hello
svenhaul
a part techical reason related to configuration and SMTP server, that for sure could be a reason , I suggest to check, especially if U use an agent to permorm this action, if , in the moment that U send e-mail, information are STILL populated in OTM, because I had in the past a similar problem and I broke my brain looking for technincal stuff, but at the end , becuase I used NOTIFY INVOLVED PARTY action, I discovered that INVOLVED PARTIES CONTACT was'n populate when I use it, becauce was an another agent that populated these Involved party stuff.
Regards