| Re: Business Monitor Alert
Hi Anitha,
Agents allow you to send notifications when certain conditions appear. We have set up quite a few that alert us when an order base was created with wrong information or dates.
Agents do not work on business monitors but they can share the same Saved Query (in the Agent a collection of Saved Queries makes a Saved Condition).
Basically you just need to create an Agent for one particular element (Order Base for instance), select the appropriate Event as when "Order Base - Created: INTEGRATION or INTERNAL or USER", create a Saved Condition based on the Saved Queries used in your business monitors and in the action tabs, select the Action Notify Contact, enter a contact a Subject.
The big downfall is that you will not receive a full report of all the elements (as with the business monitor) but an individual notification for each element.
If you need a full report you may need to consider using reports instead.
Hope this helps,
Alejandro B. |