| Re: Business process in using OTM
Hi Jacques - the first thing to say is that OTM is a very flexible application and at the lowest level of detail can be configured to do all sorts of things to suit a clients requirements. The second thing to say is that if someone says "Can OTM do .... ?" there are typically 2 or 3 ways of doing the "same" thing within the application.
Therefore, from an implementation point of view:
a) be very clear on your requirements and required business processes before you start with the software - it doesnt take long to do if you know what you want to do. If you are not in a position to document your low level requirements and processes (many clients are not), take the time to do that prior to doing anything with the technology
b) Involve experienced OTM consultants in the above process and carry that forward in to the design stage of the solution. A good OTM consultant will provide a "blueprint" document which details the exact (low level) configuration required to meet your requirements. Make sure you have someone on your team that understands that document and "owns" that design.
c) Once you have got the processes and requirements clear, configuring OTM should not take a huge amount of time if you have been clear on the requirements and design.
Sorry for the long winded reply; the point is that because OTM is very flexible and can be configured in a number of different ways, there is no "standard" or "vanilla" processes as such. The software is configured for your individual requirements.
If you are looking for an "overview" of "standard" processes - engage an experienced (2/3 years) OTM consultant who has done at least 2 full lifecycle implementations - they will be able to provide the guidance that you require to make sure that your project is successful including "best practice". if you have new and relatively inexperienced consultants, then, in my experience, you will struggle to get a holistic solution designed and configured.
That will be the value add that you get when you engage with consultants that have done this many times before and can picture the required solution. |