[tangfj]

Originally Posted by Tuuk79

Does it matter if the contact associated with the service provider (when clicking details) is different from the targeted dispatch location's associated contact?

No, the contact on your service provider should be different from your associated dispatch location. One other thing you should check is whether or not the "Dispatch By Region" checkbox is checked on your service provider.

[Tuuk79]

Thanks for all the help! This problem seemed to go away after making sure the is_primary_contact field is limited to only one contact. Thanks again!