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Thread: Change external status
                  
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  1. #1
    Junior Member tej581 is on a distinguished road
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    Change external status

    Hii

    I am trying to change the status of a order release(s), currently the status of the Order release(s) were in "PLANNING_PLANNED - HOLD". I am gone to Change external status through ACTIONS and gave the values for "External Status and Value" as SUBMIT_TO_LCOE and SUBMIT and clicked "OK" and i am getting the following message
    Confirmation
    Status has been successfully changed



    but when i check the status of the order release(s) its still showing the same old status "PLANNING_PLANNED - HOLD".
    please help me in it, i am new to OTM

    Thank you,
    Tej

  2. #2
    Senior Member er.prashant.jain will become famous soon enough er.prashant.jain will become famous soon enough
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    Re: Change external status

    you are trying to change the SUBMIT external status on order release then how OTM will change the PLANNING_PLANNED - HOLD status. Another point is status PLANNING_PLANNED is an internal status and you can change it through agent or OTM can change it as part of it's out-of-box functionality.
    Manish Vishwakarma likes this.
    Regards,
    Prashant

  3. #3
    Junior Member tej581 is on a distinguished road
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    Re: Change external status

    thankq prashant for you reply.

    could you please say me the stepts to change the status of the order release(s)

  4. #4
    Senior Member er.prashant.jain will become famous soon enough er.prashant.jain will become famous soon enough
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    Re: Change external status

    Why do you want to change the status PLANNING_PLANNED of order release? This status is used by OTM to tell the status of shipment creation. If you really want to change it then configure an agent and use "SET INTERNAL STATUS" action in it.
    Manish Vishwakarma likes this.
    Regards,
    Prashant


 

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