[davidli]

Originally Posted by nick.polites

Please post the console.log file from your <<otm install directory>>/logs/weblogic and I'll see if I can help.

Nick,
The console.log file in attach files.

thanks.

[davidli]

Nick,
In fact, the console.log file is among the log.zip that has been already uploaded to the forum.

Best wishes!
davidli.

[nick.polites]

Here is your problem...


INFO | jvm 1 | 2008/07/23 16:47:45 | <2008-7-23 ÏÂÎç04ʱ47·Ö45Ãë CST> <Notice> <Security> <BEA-090078> <User guest in security realm gc3realm has had 5 invalid login attempts, locking account for 30 minutes.>
INFO | jvm 1 | 2008/07/23 16:47:45 | [memory ] 590.289: nursery GC 416882K->408221K (1049600K), 83.880 ms
INFO | jvm 1 | 2008/07/23 16:48:00 | <2008-7-23 ÏÂÎç04ʱ48·Ö00Ãë CST> <Critical> <Security> <BEA-090403> <Authentication for user guest denied>
INFO | jvm 1 | 2008/07/23 16:48:00 | javax.security.auth.login.LoginException: javax.security.auth.login.LoginException: java.lang.SecurityException: 090403
INFO | jvm 1 | 2008/07/23 16:48:00 |
INFO | jvm 1 | 2008/07/23 16:48:00 | javax.security.auth.login.LoginException: javax.security.auth.login.LoginException: java.lang.SecurityException: 090403
INFO | jvm 1 | 2008/07/23 16:48:00 | at glog.database.security.jaas.ClientLoginModuleImpl. login(ClientLoginModuleImpl.java:50)



Unfortunatly I don't know why the guest authentication is failing. Can you run a sql query and see if it returns? Paste the results in the forum. Select * from gl_user where gl_user_gid='guest';

[davidli]

Originally Posted by nick.polites

Here is your problem...


INFO | jvm 1 | 2008/07/23 16:47:45 | <2008-7-23 ÏÂÎç04ʱ47·Ö45Ãë CST> <Notice> <Security> <BEA-090078> <User guest in security realm gc3realm has had 5 invalid login attempts, locking account for 30 minutes.>
INFO | jvm 1 | 2008/07/23 16:47:45 | [memory ] 590.289: nursery GC 416882K->408221K (1049600K), 83.880 ms
INFO | jvm 1 | 2008/07/23 16:48:00 | <2008-7-23 ÏÂÎç04ʱ48·Ö00Ãë CST> <Critical> <Security> <BEA-090403> <Authentication for user guest denied>
INFO | jvm 1 | 2008/07/23 16:48:00 | javax.security.auth.login.LoginException: javax.security.auth.login.LoginException: java.lang.SecurityException: 090403
INFO | jvm 1 | 2008/07/23 16:48:00 |
INFO | jvm 1 | 2008/07/23 16:48:00 | javax.security.auth.login.LoginException: javax.security.auth.login.LoginException: java.lang.SecurityException: 090403
INFO | jvm 1 | 2008/07/23 16:48:00 | at glog.database.security.jaas.ClientLoginModuleImpl. login(ClientLoginModuleImpl.java:50)



Unfortunatly I don't know why the guest authentication is failing. Can you run a sql query and see if it returns? Paste the results in the forum. Select * from gl_user where gl_user_gid='guest';

The query results in the attach files.(gl_user.txt)
My oracle's technology is poor, the results's format is not good.

Best Wishes!
davidli.

[nick.polites]

Update the password to VAU9uZtJtMwEb3tIVKgN49bfrnE= and then restart the application. You should get past this error after that.

Someone must have ran a mass update on the password. This is generally a bad idea without knowing what you need to update.

Also update the account lockout if it is indeed locked out.

[davidli]

Nick,

Now, glog is running ,no error. thanks.

Best Wishes!
davidli.

[davidli]

Nick,

Purchase Order -- >Order Base --> New
Appear following error:
HTTP Status 404 - /GC3/jsp/null/ORDER_BASE/Header.jspx

type Status report
message /GC3/jsp/null/ORDER_BASE/Header.jspx
description The requested resource (/GC3/jsp/null/ORDER_BASE/Header.jspx) is not available.
Apache Tomcat/5.5.26

I searched through the Forum found following Resolution:
Resolution:

We found that the root of these errors were leftover jspx from older code releases (CU01, GA) that needed to be removed. Here are the steps to resolve:

1. Shutdown your OTM web server
2. Change directories to <otm_install_dir>/tomcat
3. Rename the work subdirectory to work.old
4. Create a new (empty) work subdirectory
5. Restart the OTM web server

but the error doesn't disappear.

Best wishes!
davidli.

[nick.polites]

David,

Take a look at your console.log for tomcat under otm/logs/tomcat for any errors that could help you determine where the problem could be. Also check the glog.web.log and apache error.log under otm/logs/apache.


Nick

[davidli]

Originally Posted by davidli

Nick,

Now, glog is running ,no error. thanks.

Best Wishes!
davidli.

Originally Posted by nick.polites

David,

Take a look at your console.log for tomcat under otm/logs/tomcat for any errors that could help you determine where the problem could be. Also check the glog.web.log and apache error.log under otm/logs/apache.


Nick

Nick,

These files int the attach files.
And, I don't install Fusion transportation intelligence (FTI).

Best wishes!
davidli.

[nick.polites]

The only thing I see is this:

INFO | wrapper | 2008/07/24 17:35:45 | User logged out. Ignored.
STATUS | wrapper | 2008/07/24 17:35:48 | Machine is shutting down.

Not sure why the machine is shutting down. You may want to look at this. Besides this I don't see anything else that may be causing the problem. I would check your Oracle_OTM_v5.5_InstallLog.xml located in the root directory of OTM for any errors that may have occurred as part of the installation.

If all else fails, submit a ticket to Oracle support for assistance. Someone will need to look at your environment to debug the problem.