[SOLVED] OTMFAQ.COM Headers

naveengupta4s · #1 (**permalink**) August 23rd, 2007, 13:30

Hi Chris,

I can't see the usual OTMFAQ.COM page headers since today morning. Is there any update in the website scheduled?
I tried on Firefox but still the same result.

Regards,
Naveen

chrisplough · #2 (**permalink**) August 23rd, 2007, 14:04

Naveen,

Were you able to see the page headers previously? I've heard of this issue with select users, but it was constant and there haven't been any updates to the forums in a few weeks.

As for resolution - we're still trying to determine why it's happening and why it is inconsistent (only happening for some users and browsers - but not across the board). We are working on fixing it, but I don't won't have a timeframe until we get to the root cause.

Thanks!
--Chris

naveengupta4s · #3 (**permalink**) August 24th, 2007, 05:12

Hi Chris,

This strange thing is happening since yesterday. Prior to that it was fine.

Regards,
Naveen

chrisplough · #4 (**permalink**) August 24th, 2007, 13:33

Naveen,

Hmm - strange, as there weren't any site updates. Thank you for the informaiton and I'll post any updates here as I find them.

--Chris

chrisplough · #5 (**permalink**) September 3rd, 2007, 16:11

FYI - in working with some other members of the site, it appears that this may be related to clients who are either using special browser settings that disable javascript or who are accessing the site through proxy servers (or web filters) that disable the javascript.

Is this possibly the case with you?

--Chris

naveengupta4s · #6 (**permalink**) September 4th, 2007, 09:03

Hi Chris,

I checked with the system administrator even and there is no such disabling of javascript that can possibly block the headers and/or other hyperlinks. Even the browser settings seems fine. Can there be any other cause for this to happen?

Regards,
Naveen

chrisplough · #7 (**permalink**) September 5th, 2007, 13:32

Naveen,

Thanks for the feedback. I don't have any more immediate suggestions -- back to the drawing board!

--Chris

naveengupta4s · #8 (**permalink**) September 12th, 2007, 10:39

Hi Chris,

I think the issue was due to partial disabling of the Javascript which blocked the headers. Now the same are visible.

Thanks & Regards,
Naveen

chrisplough · #9 (**permalink**) September 12th, 2007, 10:42

Naveen,

Thank you for the update. Could you post the steps you took to unblock the JavaScript, so that others can do the same? I've noticed that a few users are experiencing the same issue.

Thanks!
--Chris

naveengupta4s · #10 (**permalink**) September 12th, 2007, 10:48

Hi Chris,

I'm basically a functional & don't have that much insight into technical stuff, but as confirmed by my IT Support Division, the issue was due to partial filtering of the website due to which some of the headers and hyperlinks were not displayed properly.

Regards,
Naveen