[arunk]

Nick/Sven,

Iam sending a test email out via the QA servlet and its not working. This is how my #mail and #workflow settings looks like in the glog.properties file,

# mail settings
glog.mail.smtp.host=xxxincalsdcg.xxx.com
glog.workflow.notify.defaultSmtphost=xxxincalsdcg. xxx.com
glog.mail.images=$glog.webserver.URL$/images/mail

# workflow settings
glog.workflow.notify.advisor.name=G-Log Advisor
glog.workflow.notify.advisor.email=Suresh.K3@compa ny.com
glog.workflow.notify.advisor.fax=555-555-5555

Kindly advice....

Regds--
Arun.

[nick.polites]

Have you reviewed the log files for any errors?

[svenhaul]

Arun,
your property file settings are correct, given that you have entered a valid mail server name and a valid email address.

If it still does not work, I strongly suggest that you start debugging the mail server as such:

1. Can you reach the SMTP server at all?
Open a command window on your OTM server box. Type
telnet your.mailserver.name 25
The mail server should reply with something along the lines of
220 your.mailserver.name SMTP server
If you get no reply at all (connection refused), then you have a network issue, or your mailserver is not accepting SMTP connections at all. You have to fix that before OTM is possibly capable of sending mails.

2. Does OTM try to send mail?
For this step, if you can, please install wireshark on the OTM server box and filter for communication with the mailserver as target. Have a look at the wireshark manual, it is not complicated. There you can watch what OTM actually tries to do, as well as the response from the mail server.

Regards,
Sven

[arunk]

Sven,

Thanks for the reply...will check that and let you know

Regds--