[chrisplough]

Attached you'll find the presentation that Keith gave on the March 11, 2008 OTM SIG call, giving an overview of the OTM Support group and processes.

OTM_Support_Review_FY08.pdf
OTM_Support_Review_FY08.pdf

Thanks!
--Chris

[chrisplough]

In addition, here's the presentation that Elisabeth Plessis gave on the March 28, 2008 OTM SIG call (APAC), giving an overview of OTM Support. This contains additional information to the presentation that Kieth provided and is worth reading.

OTM_Review_FY08-2.pdf
OTM_Support_Review_FY08-2.pdf

Thanks!
--Chris