[cunninghamg]

Hi Chris

As much as I love to use and contribute to this site, I am finding that accessing it is getting slower and slower.

From here in the UK, the time between clicking on a link and actually getting the page displayed in full, is quite painful.

I suspect that you are becoming a victim of your own sucess.

Thanks
Gary

[chrisplough]

Gary,

Thanks for the feedback. In order to further investigate and resolve - could you help me out with some additional details? We're planning for our next server upgrade for the forums, but I want to ensure that it will resolve these issues for you.

• Where in the UK are you accessing the site from?
• When did you first notice the performance getting slower?
• Is it slower at a certain point in the day?
• What actions are primarily affected (clicking screen to screen, searches, etc)?

I really appreciate your assistance on this.

Also - has anyone else experienced performance issues with the site? If so, could you reply with the same details?

--Chris

[cunninghamg]

Chris (for the record)
Please find the answers below..
* Where in the UK are you accessing the site from?
I have accessed it both from Home (2Mb Broadband) and Client Site (8 Mb Broadband). I generally see web site pages load quickly, but for some time now OTMFAQ has been slow to load taking up to 30 seconds to navigate between pages.
* When did you first notice the performance getting slower?
Hard to say when - It seemed ok after your last server upgrade but it seems to have been slow now for 4-6 months (maybe longer).
* Is it slower at a certain point in the day?
No - Its slow each time I access it - though I generally only use it in office hours, I have been known to view on a Sunday - It was still slow then too.
* What actions are primarily affected (clicking screen to screen, searches, etc)?
Its mostly navigating page to page and re-directs - I can't say that searches are too bad.
Hope that useful - Anything else I can do to help, let me know.
Gary

[james_foran]

Hi Chris,

For the record, we are not experiencing any issues down under.

Regards,

[chrisplough]

Just a quick note - I've added OTMFAQ into our monitoring infrastructure, so that uptime and response times are checked from servers worldwide. This will help diagnose the issue and provide trends going forward.

--Chris

[cunninghamg]

Chris

I have noticed that accessing otmfaq is significantly slower using ie7 than firefox 3.

Gary

[chrisplough]

Gary,

Thanks for the update - I've been using Firefox nearly exclusively and hadn't realized this.

--Chris